Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.
Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.
Faster service delight
Make it easy for agents to work collaboratively and provide speedy responses to customers. Prioritize, categorize, and assign tickets to the right agents and deliver customer delight.
Automate agent workflows and resolve routine questions with bots and AI. Say good-bye to mundane processes by learning from past tickets to proactively suggest new resolutions.
Fuel teamwork and collaboration to solve issues faster. Rapidly engage teammates for discussions right inside tickets that retain visibility and deliver consistent customer care.
Customers today prefer messaging a business over picking up the phone. But many businesses don’t give them that option.
Long wait times
High volumes on conventional support channels such as email, phone, and live chat often lead to long queues of frustrated customers.
Customers often want a quick response to straightforward issues. But inadequate self-service options leave them confused and disappointed.
Lack of context
Customers hate being made to repeat themselves to multiple agents for the same issue.
When customers can’t dictate the channel, time, and pace of support conversations, they don’t feel in charge of the resolution process.
Close deals faster with a 360° view of your customers
Improve seller effectiveness by streamlining your sales process
Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.
Reduce IT complexity & cost with a comprehensive solution
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