Freshworks

Freshworks products which make it easy for your teams to collaborate and help deliver with the best possible customer experiences. With a versatile product range including Freshdesk (customer support, helpdesk), Freshsales (CRM software), Freshchat (customer messaging software), Freshservice (ITSM tool), Freshcaller (callcenter software), Freshteam (applicant tracking), and Freshmarketer (conversion optimization suite), there are ample opportunities that you can explore for your business. Join hands with us and get empowered with this platform, right now!
We at Freshworks understand that to provide a flawless experience to the customer, the platform needs to be maintained through a highly productive CRM that can manage the constantly evolving list of sales experts. The Freshsales CRM solution we offer to you is easy to use, quick to respond, and intuitive.
The CRM system is equipped to onboard, engage, and convert leads onto your platform. Freshsales CRM can handle as many as thousands of leads as needed to be managed by the AGS sales team. Leads can be added on to the platform through numerous channels and handled with ease from the day they are created. Conversations carried across multiple channels can be initiated, viewed, and accessed from within the Freshsales CRM. Moreover, you can reach the sellers and keep them updated through extensive campaigns within the platform. Workflows can be created within Freshsales CRM for repetitive tasks allowing the sales team to focus on high priority leads. Metrics to gauge the efficiency of the CRM, the sales team, and ROI’s can be generated through the reporting module in Freshsales CRM. This can give valuable insights into areas that can be improved or focused on thereby optimizing the operation of the AGS CRM team.
Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.

Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.

Faster service delight

Make it easy for agents to work collaboratively and provide speedy responses to customers. Prioritize, categorize, and assign tickets to the right agents and deliver customer delight.

Intelligent automations

Automate agent workflows and resolve routine questions with bots and AI. Say good-bye to mundane processes by learning from past tickets to proactively suggest new resolutions.

Intuitively collaborative

Fuel teamwork and collaboration to solve issues faster. Rapidly engage teammates for discussions right inside tickets that retain visibility and deliver consistent customer care.

Limited channels

Customers today prefer messaging a business over picking up the phone. But many businesses don’t give them that option.

Long wait times

High volumes on conventional support channels such as email, phone, and live chat often lead to long queues of frustrated customers.

Poor self-service

Customers often want a quick response to straightforward issues. But inadequate self-service options leave them confused and disappointed.

Lack of context

Customers hate being made to repeat themselves to multiple agents for the same issue.

Agent-driven conversations

When customers can’t dictate the channel, time, and pace of support conversations, they don’t feel in charge of the resolution process.

Close deals faster with a 360° view of your customers
Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.
Improve seller effectiveness by streamlining your sales process

Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Reduce IT complexity & cost with a comprehensive solution
Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs.

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